Thursday, December 16, 2004

Frustrated And Angry

frustrated v. To cause feelings of discouragment or bafflement in.
angry adj. a strong feeling of displeasure or hostility.

Every so often at work, my co-workers ask me, "How do you do it?" And I say, "Do what?" They say I deal with angry customers and the garbage they give me so well. They say I'm calm, cool, and collected. Even my friends tell me that. But it's not always the case. I do get frustrated and angry at customers, but I keep it internal. I guess I have always tried to maintain a professional appearance and not take it personally. I also say it's Jesus man. Which we laugh, but has led to some interesting discussions. When I applied for FedEx Kinko's, I didn't know what I was getting myself into. I remember in my interview for the company, my assistant manager asked me what frustrates me. I didn't really have an answer.

Dealing with frustrations is a process for me. I usually vent my anger by talking about it. There has to be some outlet for sure. I also think how my getting angry is beneficial for the situation. I think to myself, this is dumb and not going anywhere. I acknowledge my mistakes and own up to them. I also think of the broader picture and try to discuss a way that will help the situation rather than aggravate and try to prove my point.

My philosophy in life has been take it easy, step back, think, and look at the bigger picture. There are more important things to think about than argue about petty things.



Anonymous Anonymous said...

Yeah man,
You always were better at keeping your cool. Me, I like to throw down any chance I get. "What do you mean Hello?!" *pow* I guess that's why I'm in law enforcement.


8:44 AM, December 19, 2004  

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